General

Customer satisfaction is one of our main priorities. We aim to provide the best possible service an agency has to offer. We offer 100% money back guarantee. However, refund will be voided if:

• The primary design / draft / concept had been approved and moved to the next phase.
• The cancellation has been made due to reasons non-related to the company.
• The client is unresponsive or out of contact for more than 4 weeks of project.
• Company’s policies, or policy, have been violated.
• Other company or designer has been approached for the same project.
• The business is closing or changing name or business.
• The final files have been delivered to you following your request.

Refund Claim

To apply for a refund, please contact us at sales@exonex.com.au.