Customer satisfaction is one of our main priorities. We aim to provide the best possible service an agency has to offer. We offer 100% money back guarantee. However, refund will be voided if:
The primary design / draft / concept had been approved and moved to the next phase.
The cancellation has been made due to reasons non-related to the company.
The client is unresponsive or out of contact for more than 4 weeks of project.
Company’s policies, or policy, have been violated.
Other company or designer has been approached for the same project.
The business is closing or changing name or business.
The final files have been delivered to you following your request.
Refund Claim
To apply for a refund, please contact us at sales@exonex.com.au.